Elevator speech secret: nobody sells to everybody

What I remember most about my first visit to the Wisconsin State Fair was the guy in the vendor building selling “super-shammies.” A miracle of spill management technology, these super absorbent sheets were able to soak up copious amounts of anything you might drip,...

Spellcheck doesn’t know write from wrong

I remember the first time I experienced spellcheck. “So, I just type away,” I asked gleefully, “and this spellchecker fixes all my mistakes? It’s like there’s an English teacher in the computer!” Turns out, it’s not. Because while spellcheck can indicate when...

Dumbing It Down vs. Clearing It Up

So often, our efforts to outshine our competitors result in overselling ourselves. We attempt to position ourselves as experts in our field and confirm that position by using complex language and industry-specific terms. We try to impress rather than inform,...

Avoiding Business Wedgies

Skipping through the cable guide the other day, I came across the cinematic masterpiece, “Revenge of the Nerds.” I enjoyed that movie, but not for the same reasons as my friends (not entirely). Beyond the triumph of the super-smart over the super-strong, the nerds...

Don’t Itemize…Illustrate!

People often ask, “So, what do you do?” But they never ask, “So, what do you sell?” And with the zillions of ads and promotions being driven into our laptops, tablets, and phones every moment of every day, we’ve become very skilled at recognizing and ignoring sales...